Wednesday, 16 December 2009

Service Design Thinks 2, 19 November 2009

Last month, the second Service Design Thinks night happened in London at the Sense Loft in Soho.

The theme of the night was to discuss service design at scale.

We had three brilliant speakers:
  • Steven Baker: Who talked about designing a mobile banking service for 21st century Africa called M-PESA which went from 0 - 2 million customers in just one year;
  • Julia Schaeper: Who has been working within the 4th largest organisation in the world, the UK's National Health Service (NHS). Julia spoke about building design capability within the NHS to upskill people to support cultural change; and
  • James Gardner: Who spoke about service innovation within one of the UK’s largest banking groups.
We have more photos on Flickr here. On the night, we also launched the global website which hosts several other city chapters. Alongside London (UK) the cities of Amsterdam (Netherlands), Sydney (Australia) and Sao Paulo (Brazil) are now connected and bringing service designing people together.

If you would like to be a city host, please get in touch with us on and add to the network of events for people who are service designing around the world.

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