The theme of the night was to discuss service design at scale.
We had three brilliant speakers:
- Steven Baker: Who talked about designing a mobile banking service for 21st century Africa called M-PESA which went from 0 - 2 million customers in just one year;
- Julia Schaeper: Who has been working within the 4th largest organisation in the world, the UK's National Health Service (NHS). Julia spoke about building design capability within the NHS to upskill people to support cultural change; and
- James Gardner: Who spoke about service innovation within one of the UK’s largest banking groups.
If you would like to be a city host, please get in touch with us on firstname.lastname@example.org and add to the network of events for people who are service designing around the world.