The Design Council has been actively working on developing a new programme, Public Services by Design, looking at how Designers and design can help improve the public sector in the UK. The first workshop, hosted by the Design Council on 12 November 2008, has been disseminated online here, with full descriptions (words and videos) of what was presented, discovered and discussed.
The Design Council's Research Team also published a short Briefing titled, 'The role of design in public services' which can be downloaded here.
Furthermore, John Thackara writes, for the Design Council, about Transforming Public Services of which he discusses what happened in Dott 07 (and how), and some case studies from the programme.
Stay tuned here and/or at Design Council online for further developments on Public Service by Design.