We all know the dramas of T5.
Here's an article in today's Guardian citing the Government on T5 as an "unacceptably poor travel experience" and the need for British Airways 'to place a "much greater emphasis" on the needs of passengers.'
But what is more desperately needed is a proper systems design. The backlog of 28,000 bags demonstrates there is definitely something broke in this sordid system.
The financial costs are also ridiculous.
Someone needs to hire some Service Designers.
Monday 31 March 2008
Monday 17 March 2008
CIID's Service Design Symposium
I am rather disappointed that I missed out on the Service Design Symposium at the Copenhagen Institute of Interaction Design (CIID). The 2-day event brought together a great line-up on speakers and from the symposium recap here it sounded like a great exchange forum on the emerging area.
The CIID have already begun to post some of the symposium's happenings, beginning with an excerpt from Bill Hollin's presentation.
The CIID have already begun to post some of the symposium's happenings, beginning with an excerpt from Bill Hollin's presentation.
Friday 14 March 2008
Dott 07 Explorers Club
The final Explorers Club for Dott 07 happened last Wednesday night, 12 March 2008.
The evening brought together a community of Dott 07 people- the Dott 07 Team, those who were deeply involved in the projects and those who have been enthusiastically watching and supporting the Dott 07 initiative over the past few years.
I was going to write up the night, but Claire has done a really wonderful job on the Dott 07 website. She reports all that happened on the night which you can find here.
The evening brought together a community of Dott 07 people- the Dott 07 Team, those who were deeply involved in the projects and those who have been enthusiastically watching and supporting the Dott 07 initiative over the past few years.
I was going to write up the night, but Claire has done a really wonderful job on the Dott 07 website. She reports all that happened on the night which you can find here.
Sunday 9 March 2008
Climate Change: Fact or Fiction
Last month, Ben and I, with some friends, went to a talk on climate change held at World Head Quarters as part of a series of free talks held under the banner of Café Scientifique.
To sum it up, it is really disappointing. The facts and fiction were far too simple for the audience that was in attendance. In the Q&A time Ben asked, we all know and believe that climate change is happening (no more convincing needed!), so what is the role of the scientist now?
This stumped the guest speaker. She agreed that scientists brought messages of what happened in the world (note past-tense). We can make projections from this about what will happen in the future, but what and who, is going to do anything about it?
Ben suggested that maybe that was a role for designers and engineers and the lack of understanding of what design could bring by the general public was well highlighted in the subsequent discussion where engineers and technology were seen as the answer to going forward with action to tackle the climate change issue.
My question (which I did not get chance to ask) was why do we need to invent new technologies, in the first place, to help climate change? Why can’t we just use what we already have, re-organise and re-connect things that already exist (such as John Thackara writes in this book, In The Bubble), change our behaviours and lifestyles to accommodate our move towards environmental sustainability? As you may have picked up already, this is very much the ethos of Dott 07. My other big insight into last night was the fact that no one in the audience knew what design meant and no one seemed to know about Dott 07, with it’s huge environmental sustainability theme.
Last night was another reminder of the difference between science and design and an even more significant reminder that we, as designers, have a long way to go to help the public understand design and it’s contributions.
To sum it up, it is really disappointing. The facts and fiction were far too simple for the audience that was in attendance. In the Q&A time Ben asked, we all know and believe that climate change is happening (no more convincing needed!), so what is the role of the scientist now?
This stumped the guest speaker. She agreed that scientists brought messages of what happened in the world (note past-tense). We can make projections from this about what will happen in the future, but what and who, is going to do anything about it?
Ben suggested that maybe that was a role for designers and engineers and the lack of understanding of what design could bring by the general public was well highlighted in the subsequent discussion where engineers and technology were seen as the answer to going forward with action to tackle the climate change issue.
My question (which I did not get chance to ask) was why do we need to invent new technologies, in the first place, to help climate change? Why can’t we just use what we already have, re-organise and re-connect things that already exist (such as John Thackara writes in this book, In The Bubble), change our behaviours and lifestyles to accommodate our move towards environmental sustainability? As you may have picked up already, this is very much the ethos of Dott 07. My other big insight into last night was the fact that no one in the audience knew what design meant and no one seemed to know about Dott 07, with it’s huge environmental sustainability theme.
Last night was another reminder of the difference between science and design and an even more significant reminder that we, as designers, have a long way to go to help the public understand design and it’s contributions.
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